first impressions

Authenticity: The Key To Building Trust

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Here in the UK we’re one week away from a General Election. Once every five years our politicians down tools for six weeks, leave the running of the country to the civil service and get out on the election trail, desperate to retain their seats and increase their party’s margin. Regardless of your political inclination this is a fascinating time and one where the ability of each party’s leader to connect with an audience can have massive implications for the future of the nation.
Back in 2010 the Liberal Democrat leader Nick Clegg delivered massive gains for his party following his performance in the country’s first ever live leadership debate and was praised for his ability to connect with the TV audience down the camera lens. The recent 7-way debate on Sky News was less of a game changer but from a performance perspective it highlighted the importance of authenticity. Whilst none of the leaders were able to land any killer blows, all of them had moments where they seemed truly connected and engaged with what they were saying. At these moments they shone. During others they appeared lacklustre at best. Tonight the leaders of the Conservatives, Labour and Liberal Democrats parties will take part in a special edition of Question Time. Who will stand out as authentic and who will be criticised for being “out of touch”? Only time will tell…

Whilst authenticity is increasingly seen as a must have quality in politics, it also has massive implications in a business context too. So what are the elements that make the difference between authentic and inauthentic and how can we apply them in the “real world”?

Connect To Your Subject Matter

It goes without saying that when we talk about things we are passionate about we are more engaged and more engaging. Often when I’m coaching I will ask a client to tell me about their kids or a recent holiday they went on and all of a sudden, the dull, lifeless person sitting in front of me becomes an animated ball of infectious energy! Their voice goes from flat to colourful and their gestures and body language come alive. Why? Because they care about what they are talking about. Our challenge when talking about work related topics is to find the thing that we connect with. If you challenge yourself you’ll always find something that resonates with you (or makes you angry) and this is the thing to focus on. When you connect to it you’ll be speaking from the heart.

Don’t Hide Your Emotions

People are often scared of emotions in a business context. Now, don’t get me wrong, I’m not suggesting for one second that you should aim to get teary-eyed or start shouting with rage. However, personal emotion is irrefutable and if it is used genuinely it can be extremely powerful. If you say “I feel really proud of what we have achieved” it’s very unlikely that anyone will challenge that sentiment. Instead your audience will actually feel a collective connection to you and you will instantly build rapport. Emotions, both positive and negative, make us human. They help us break down barriers with our audience and in our search for authenticity they help us to build trust.

Dare To Be Yourself

It’s all to easy to blend into the crowd but it’s more exciting to stand up and be counted. If you want to be remembered for what you say you have to be prepared to stand out. The word authentic and the word author have the same origin, coming from the Greek word authentikos meaning “original”. Ask yourself this question: Are your prepared to pick up the pen and write your own story? Or would you rather let someone else provide the narrative? “Fortune favours the brave” – It’s time to get authentic!

How do you authentically connect with your audience? What do the people that you trust have in common? I’d love to hear your comments in the box below.

Keep shining!

Dominic

How To Start A Presentation: Three Guaranteed Ways To Grab Your Audience's Attention.

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No presenter in their right mind would set out to bore their audience to death! So why is it that so many presentations start in such a dull way?
“Good morning everybody, it’s very nice to be here. I hope you had a safe journey….” SO WHAT!?

Research suggests that it takes less than seven seconds to make a first impression, so the way you kick things off really counts! If you want to stand out from the crowd it makes sense that you have to do things differently from everyone else but most people are scared of rocking the boat. I’m confident that if you try one of the simple techniques I’m going to share with you below you’ll never fail to grab you audience’s attention again.

#1. DITCH THE NICETIES

Thanking people for their time, starting with your biog or giving an overview of what you’re about to cover puts you on the fast track to forgeability. So many people set themselves up to fail by beginning their presentations with what I call “middle management speak”. If you’ve got the courage to stand up in front of an audience then I’m sure you’ve got something important to say. So, don’t let it get buried under tons of small talk. Worse still never start with an apology. I’ve yet to see anyone start their TED talk by saying “I know you’re busy so I’m going to keep this brief. I promise not to take up too much of your time”!! The bottom line is, if what you’re about to say isn’t important, get off the stage and send an email instead!

So, assuming you’ve got something you really want to share, how should you begin?…

#2. START WITH A FACT OR A QUESTION

One of the best way to begin a presentation is make your audience curious. Starting with a fact or a question means that audience members have to engage their brains. How many times have you been bored watching someone go through their PowerPoint slides? .... It’s impossible to stop your brain from trying to answer the question! A bold statement or fact at the top of a presentation has the same effect. It also signals to the audience that you’re different and that you’re not going to follow the same format as everybody else.

#3. STOP BEFORE YOU START

My third tip is probably the most powerful and can be used in all sorts of situations, not just presentations. Rather than bounding up to the front of the room and starting to talk straight away, try the following technique. Walk up to the spot you are going to speak from, stop, take a deep breath and count from 1 to 7 in your head, all the time making gentle eye contact with your audience. Most people start talking straight away and this means that the people watching you don’t have a chance to take you in. Stopping before you start allows them this opportunity and also give you a chance to calm your nerves before you open your mouth to talk. Not only will you have instant gravitas you’ll also make sure that you have the audience’s full attention so that they don’t miss any of the important stuff you’re about to say!!

Are you brave enough to try out one of the techniques above in your next presentation? If you are, I’d love to hear what impact they on you and your audience, so please share your experience in the comments box below.

Until the next time

Keep shining!

Dominic